
Frequently asked questions
Can I return a product and what is your guarantee?
Most products can be returned within 7 days if they are in the same condition as they were when they left our garden center. Special orders (items not carried by The Home & Garden Store are not refundable). The Home & Garden Store reserves the sole right to determine the condition of an item upon return. Annuals are not covered by our guarantee and therefore are not returnable.
A 20% restocking fee may be applied to any and all returns, subject to sole discretion of a Home & Garden Store manager.
Nursery stock sold by The Home & Garden Store is guaranteed for 90 days from the date of receipt and 90 days if the plant material is purchased from our retail store and delivered and planted by us.
What delivery services and charges do you offer?
We offer delivery services with charges based on your zip code. If you choose to pick up the product yourself, a service charge still applies. To determine the delivery/service charge, please call one of our associates with your zip code. The delivery fee is usually a one-time charge per delivery, covering all your merchandise in one trip. However, if multiple trips are needed, additional charges may apply.
Do you offer a discounts to veterans?
Yes, most all merchandise sold and available in The Home & Garden Store is offered at a discount to veterans. This does not apply to special orders, landscape services, labor or deliveries. Proof of military service must be available to receive this discount.
What are your hours of operation and do you close during the winter months?
Our hours of operation changes several times throughout the year. We are open in the spring from 9:30 to 5:30 Monday through Saturday and 10:00 to 5:00 on Sunday. During the late fall and throughout the winter months, are typical hours are 10:00 to 4:00 Thursday through Saturday. Holiday hours vary and are posted on the website as needed. Please refer to our homepage where our actual hours are posted.
Do you rent U-Haul trucks and carry U-Haul supplies?
Yes, we rent U-Haul trucks, typically ranging from 10 foot to 26 foot trucks. We do not rent U-Haul pickups, they can only be rented from their main store which is located on Chinden or the store on Orchard. We do not rent U-Haul trailers as we do not have the personal to hook-up these heavy trailers to your vehicle.
The Home & Garden Store carries some U-Haul supplies. Please contact us for information concerning what we have in stock at the time. Our retail phone number is 208.917.4820.
Are The Home & Garden Store and Aloha Home and Garden the same?
The Home & Garden Store is owned and managed by Charlie Hartman., and Aloha Home and Garden is owned and managed by Dennis Cabrera. Both are located at 4291 S. Cloverdale Rd. in Boise, however Charlie's business is part-time and only sells a few garden products. Both companies are separate entities , but Aloha is a full-service nursery at this time. Charlie helps Dennis with sales and customer knowledge. Previously, Charlie rented the property from Dennis.
What is the phone number for The Home & Garden Store?
The phone number for both companies ring within the "Retail Sales" store. The phone number for The Home and Garden Store is: 208-917-4820.
During the spring and summer months, we are quite busy and are often working with customers in the garden area. As such, it would be likely that no one will be in retail to answer the phone. In that case, we ask you to kindly call back later or you can leave us a message on this site or call Charlie on his cell phone: 208-890-6100.
Do you offer landscape consultation services?
Yes, we offer landscape consultation services by appointment. The cost is billed hourly, and availability varies by season. Spring and fall are busy, so book early. Payment is due at the appointment. We also provide landscape design services. Contact us for more details.
Do you have someone who can help solve an insect or disease problem?
Yes. We have an Idaho Certified Nurseryman on staff most days who can certainly help you with all your home and garden questions.
Do you sell bagged and bulk products such as potting soil, sand gravel or top soil?
We have an great selection of bagged soil amendments including bagged top soil, potting soil, sand, compost and more, however our bulk products are quite limited at this time. Hopefully we can have a steady supply of bulk products by 2026.
What fertilizers and chemicals do you offer?
We offer top-quality fertilizers, fungicides, and pesticides from brands like Ferti-lome, Hi-Yield, Natural Guard, IFA products, and Fox Farm. Occasionally, we stock products from big box stores if they meet our standards. Expect outstanding quality at a reasonable price.
Do you sell outdoor/indoor statuary?
The Home & Garden Store sells both indoor and outdoor statuary. When most avid gardeners refer to outdor statuary, they are thinking of concrete and think of indoor statuary as resin.
Of course we sell concrete statuary primary for outdoor usage, however some folks use it indoors. We don't typically recommend using resin outside even though it can hold up to our weather fairly well, especially if it's placed in a protected area, away from our intense summer heat and the sun's summer rays. Plastic is not recommended for outdoor use unless you plan on disposing of it at the end of a season or two.
When purchasing a splashing fountain, keep in mind that most fountains splash water outside the basin and can damage floors.
What garden supplies do you offer?
We carry a wide range of garden supplies including garden hoses, watering devices, garden gloves, weed barriers in various lengths and widths, and both outdoor and indoor garden decor. Additionally, The Home & Garden Store offers house plants and all the necessary supplies to care for them.
Do you sell annuals, perennials, shrubs and trees?
Yes, we sell those items. During the spring and summer months, we have most anything you might need for the garden. As the season progresses however, our inventory of annuals, herbs, vegetables and perennials becomes depleted; Items such as annuals and vegetables may then be placed on clearance. This also takes place in late fall with some shrubs and trees being heavily discounted and sold on clearance.
Do you have roses available for sale?
Yes we sell roses, however, we are currently sold out for 2025. Please check back with us in 2026 when we will again have a great selection of top-quality number one premium grade Weeks roses available.
What's the ideal time to plant trees or shrubs?
The best time to plant trees or shrubs is when the soil is workable. Spring and fall are ideal because the weather is milder, and plants have time to establish roots. Spring offers a great selection, while fall often has discounts. Always consult with our experts at The Home & Garden Store for personalized advice. Call us at 208.917.4820 or 208.890.6100 (cell phone/Charlie) for more information.
What's the best way to prune a shrub or tree?
Pruning depends on the type of tree or shrub. Generally, prune around mid-October to the first frost, or in early spring. Remove dead or diseased branches, and never prune more than 1/3 of the plant in one season. For specific advice, call us at 208-917-4820 or 208.890.6100 (Charlie's cell phone).
How important is sunlight for plants?
Sunlight is crucial for plants. Some, like rhododendrons and azaleas, need shade in the hot afternoon, while others, like maple or honey locust, need full sun. Determine the sunlight in your planting area to choose the right plants. Consider factors like privacy, height, and soil conditions. For personalized advice, visit us at The Home & Garden Store.
How big will my plant grow?
The size of your plant can vary. For example, a Bruns Spruce usually grows between 7 to 9 feet, but in ideal conditions, it can reach 15 to 20 feet. Factors like age, growing conditions, and specific cultivar play a role. For more details, check out our blog post "How large will my plant grow?"
What is the difference between spreader sticker and herbicide enhancer?
In short, herbicide enhancer offers a few advantages over spreader sticker. For the long version, we suggest you go to The Home & Garden Store website, click on the "Blog" header at the top of the page and go to the title page "Ferti-lome Spreader Sticker vs. Ferti-lome Herbicide".
What are the best methods to control bindweed in my garden?
Bindweed, also known as "Morning Glory," is tough to control. For detailed strategies, visit our website, click on the "Blog" dropdown, and search for "Field Bindweed Control Strategies for Gardeners".
How can I control hobo spiders in my home?
Most spiders are an asset in many cases in the Boise area, however there are a few that are not so welcome. Hobo spiders are one of them. To find out how to safeguard your home against hobo spiders, go to our website, The Home & Garden Store and select the "Blog" dropdown box that's located at the top of the screen and search for "Effective Hobo Spider Traps For Your Home".
Why is my Japanese maple dying?
Your Japanese maple could be dying due to watering or fertilizing issues, or it might have a virus like fusarium wilt. For more details, visit our website, click on the "Blog" header, and search for "Understanding Fusarium Wilt." You can also visit our garden center at 4291 S. Cloverdale Rd. in Boise for professional help.
Our soil is very alkaline, what can I do to correct the problem?
That's a problem many of us face in the Boise area and throughout Idaho. See our website on your phone, tablet, or computer. you can find us at www.thehomeandgardenstore.com, then click on the "Blog" tab at the top of the screen, and search for How to Remedy Alkaline Soil for Better Garden Results". We hope this article will help you with your problem, but always feel free to stop by our garden center for more information. We're located at 4291 S. Cloverdale Rd. in Boise or call us at 208.917.4820.
Should I wrap my trees for the winter?
Yes, it's extremely important to wrap them for the first four to five years. Refer to the "Blog" page on our website to find out why it's critical to wrap your trees in the winter.
Do you provide discounts to landscapers?
Yes, on most nursery stock. Garden supplies and gift typically have no discounts. Landscapers must provide a copy of their annual Idaho Nurseryman's license to receive these discounts and each year thereafter to continue receiving discounts.
By providing a landscaper with "landscaper discounts", the landscaper loses any and all warranties on all plant material they purchase using such discounts.